Privacy Policy

About this Privacy Policy

Spinaud Casino respects the privacy of players and aims to handle personal information in a clear, responsible and secure way. This policy applies to information collected through the website, account services, customer support channels and other ordinary interactions connected with the casino service.

Personal information means information that identifies a player, or that can reasonably be connected with a player or their account. The information handled will depend on how the website is used, which services are requested and what checks are required before or during the use of an account.

Players should read this policy together with any applicable website terms and responsible gaming information. This page is intended to provide a general explanation of privacy practices. Information may be updated when services, technology or applicable requirements change. The current version published on the website applies from the date shown or from the date it is made available.

By using the website or providing information, players acknowledge that information may be handled for the purposes described below. Where consent is required for a particular use, players may be asked to provide that consent. A player may also withdraw consent where the relevant processing is based on consent, although this does not affect processing that is permitted or required on another basis.

Information we handle and why

A casino website typically handles several categories of information. Only information relevant to operating the service, meeting applicable obligations, supporting players and protecting the website should be requested or used for those purposes.

Account and identity information

• Name, date of birth, contact details and account login information supplied when an account is created or updated.
• Information about account preferences, responsible gaming settings, communications choices and interactions with the service.
• Verification documents or information used to confirm identity, age, account ownership or other details where checks are required.
• Records of requests, complaints, support conversations and other communications with the casino.

This information may be used to create and administer an account, provide requested services, respond to questions, confirm a player’s identity and help keep accounts secure. Verification information may also be used for anti-fraud, anti-money laundering, responsible gaming and other compliance checks.

Payment and transaction information

The website may handle payment details, deposits, withdrawals, game-related transactions, account balances, transaction dates and related records. Payment processing may involve specialist payment providers. Depending on the payment method, some payment information may be handled directly by the relevant provider rather than stored in full by the casino website.

Transaction information is used to process payments, maintain accurate account records, investigate disputed or unusual activity, prevent fraud, provide support and meet record-keeping or other legal obligations. Players should provide accurate information and should not use another person’s payment method or account.

Technical, device and usage information

• IP address, browser type, operating system, device identifiers, language, time zone and general device settings.
• Information about pages viewed, links used, session activity, access times, referring pages and interactions with website features.
• Cookie identifiers and similar technical information that help the website remember preferences, maintain sessions and understand general website use.
• Security and diagnostic information, such as login events, failed access attempts and activity that may indicate misuse or fraud.

Technical information helps operate, maintain and improve the website, keep accounts and sessions secure, identify errors, understand performance and investigate suspicious activity. It may also be used to provide relevant website content and manage communications in accordance with a player’s choices.

Information from other sources

Information may sometimes be received from payment providers, identity or verification services, fraud prevention services, technology providers or other parties involved in operating the service. Information may also be received when a player asks another service provider to share information with the casino. Any such information is handled for appropriate account, security, support, transaction or compliance purposes.

Cookies, sharing, security and retention

Cookies and similar technologies

Spinaud Casino may use cookies and similar technologies to support essential website functions, keep players signed in, remember selected preferences, help protect accounts, measure website performance and understand how the website is used. Some cookies may be placed by service providers that help with hosting, analytics, security, payments or other website functions.

Some cookies are necessary for the website to work properly, while others may support optional features or measurement. Players can manage or delete cookies through their browser settings. Disabling or blocking certain cookies may affect sign-in, account functions, preferences or the availability of some website features.

When information may be shared

Information may be shared only where reasonably needed for the purposes described in this policy, where a player asks for it to be shared, or where sharing is permitted or required. Depending on the situation, recipients may include payment and transaction providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support providers, professional advisers and parties involved in protecting the website.

Information may also be disclosed where necessary to investigate suspected fraud, misuse, security incidents or unlawful activity, to protect players and the service, or to respond to a valid legal or official request. Service providers receiving information are expected to handle it appropriately and only for the services they provide.

Security of information

Reasonable technical and organisational measures are used to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure communication methods and internal procedures for handling information.

No online service can guarantee that information will be completely secure. Players should use a strong, unique password, keep login details confidential, sign out on shared devices and contact support promptly if they believe an account or device has been accessed without permission.

How long information is kept

Information is generally kept for as long as it is reasonably needed for the purposes described in this policy, including providing services, resolving disputes, maintaining business and transaction records, preventing fraud and meeting legal or compliance requirements. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled appropriately.

Closing an account does not necessarily result in the immediate deletion of all information. Some account, identity, payment, transaction, security or support records must be kept for a period required by law or for another legitimate record-keeping purpose. Access to a closed account may end, but required records may continue to be stored and protected.

Your privacy rights and how to contact us

Players may have rights regarding the personal information held about them. The availability and scope of a particular request can depend on the type of information, the reason it is held and any applicable legal or security requirements. Requests should contain enough information to help identify the relevant account and understand what is being requested.

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: ask for personal data to be deleted where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for a period required by law or for another valid purpose.
• Marketing consent: withdraw consent to marketing communications or change communication preferences. Withdrawing consent does not necessarily stop service messages, security notices, transaction updates or other communications needed to manage an account.
• Questions or complaints: ask how information is being handled or raise a concern about a privacy matter.

To exercise these rights or make a privacy or data request, contact support@spinaudcasino.click. The request should state the player’s name, relevant account details, the right being exercised and any useful supporting information. For security, additional information may be requested to verify identity before a request is completed. This helps prevent information being disclosed to the wrong person.

Requests will be considered and handled within a reasonable time, subject to applicable requirements, the nature of the request and any necessary identity or security checks. A request may be limited or declined where fulfilling it would expose another person’s information, interfere with fraud or security controls, affect legal or compliance records, or otherwise be unavailable under applicable requirements. Where this occurs, an explanation will be provided where appropriate.

Players should keep their account and contact information accurate and notify the casino if details change. Keeping information current helps with account security, verification, payment processing, support and important service communications.